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"People don't leave companies; they leave bosses."
We've all heard that quote a time or two. If true, what can leaders do to become better bosses? The #ICMIchat community traded tips this week. For starters, avoid these toxic behaviors.
For more tips, check out the full recap.
Which leadership behaviors bother you the most? Comment below and let us know!
These are extraordinary times, and we, the ICMI team, want to offer a helping hand.
Many contact center professionals are on the front lines of this crisis – handling customer contacts with life changing urgency, managing work-from-home staff, figuring out system stability and accessibility issues and keeping teams sane. Meanwhile, you’re overwhelmed and trying to manage the uncertainty of what each day brings both at work and at home. We know it’s not easy.
As the leader in support, service, and guidance to contact centers, we’re here to help.