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Tips to Help You Improve the Hiring Process in 2018

By Erica Marois | Date Published: January 04, 2018 - Last Updated September 14, 2018 | Comments

Late last year we surveyed the ICMI community and asked contact center leaders to share their top challenges. Overwhelmingly, hiring & training was #1. And at ICMI's Training Symposium in Orlando last year, attendees requested more resources on contact center hiring and recruiting. So we decided to ask #ICMIchat participants for help! Watch this two-minute video for tons for practical tips.

Still looking for more? Join us on 1/18 for a free webinar with Jeff Toister.

Erica Marois, Sr. Manager, Content and Community, ICMI
As the Senior Manager for Content and Community at ICMI, Erica creates content and experiences that empower contact center professionals to deliver better service. She brings over 15 years of content and community management experience to ICMI and a passion for storyteller. Erica is a connector of people – in any medium – and loves bringing contact center leaders together to solve problems. Want to get more involved in the ICMI community? Reach out to Erica via email: [email protected]
Topics: Hiring

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