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Tips for Improving Your Communication Skills

By Erica Marois | Date Published: January 31, 2018 - Last Updated 5 Years, 7 Days, 10 Hours, 10 Minutes ago | Comments

Strong communication skills are an essential life skill. Communication impacts business success, personal relationships, and more. Are your agents equipped to communicate clearly with customers? Is interpersonal communication a challenge for you, or for your office? Here are some quick tips from the last #ICMIchat.

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A passionate connector of people, Erica Marois is a customer and employee experience enthusiast who loves helping others find unique solutions to their biggest challenges. She has 12+ years of experience in content creation and community building and volunteers as a facilitator for CX Accelerator. A content marketing specialist with 8x8, Erica works from home in Richmond, VA, where she lives with her husband and their lab-mix, Quinn. Outside of work, she loves cooking, traveling, and reading.
Topics: Career Development

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