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Management Skills Contact Center Supervisors Need to Succeed

Too often, managers promote their best agents to be supervisors without equipping them with vital new leadership skills that will determine their success in their new job role.

What are some of the critical skills contact center supervisors need to succeed? #ICMIchat participants share their thoughts in this video!

Looking to advance your career as a contact center supervisor? ICMI is hosting a four-day Supervisor Development course this October 1-4 in San Diego!