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Too often, managers promote their best agents to be supervisors without equipping them with vital new leadership skills that will determine their success in their new job role.
What are some of the critical skills contact center supervisors need to succeed? #ICMIchat participants share their thoughts in this video!
Looking to advance your career as a contact center supervisor? ICMI is hosting a four-day Supervisor Development course this October 1-4 in San Diego!
Erica Marois is the Content Manager at ICMI. She manages ICMI’s robust network of community contributors, hosts ICMI’s weekly tweet chats (#ICMIchat), manages the Global Contact Center Awards program and produces content initiatives like the Contact Center Insider weekly newsletter. Follow Erica on Twitter (@EricaMarois) and join her each Tuesday at 1pm ET for #ICMIchat.
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