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Management Skills Contact Center Supervisors Need to Succeed

By Erica Marois | Date Published: July 20, 2018 - Last Updated December 03, 2018 | Comments

Too often, managers promote their best agents to be supervisors without equipping them with vital new leadership skills that will determine their success in their new job role.

What are some of the critical skills contact center supervisors need to succeed? #ICMIchat participants share their thoughts in this video!

Looking to advance your career as a contact center supervisor? ICMI is hosting a four-day Supervisor Development course this October 1-4 in San Diego!

Erica Marois, Sr. Manager, Content and Community, ICMI
As the Senior Manager for Content and Community at ICMI, Erica creates content and experiences that empower contact center professionals to deliver better service. She brings over 15 years of content and community management experience to ICMI and a passion for storyteller. Erica is a connector of people – in any medium – and loves bringing contact center leaders together to solve problems. Want to get more involved in the ICMI community? Reach out to Erica via email: [email protected]
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