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This week in honor of Customer Service Week, Jeff Toister was our guest host for #ICMIchat. The topic: How do you keep your agents' service skills sharp?
Our attendees shared tons of valuable insight, and you can find a full recap here.
In this video, we share some of the best answers to this question: How can we prevent agents from losing focus on customer service?
Watch this short recap for quick tips!
These are extraordinary times, and we, the ICMI team, want to offer a helping hand.
Many contact center professionals are on the front lines of this crisis – handling customer contacts with life changing urgency, managing work-from-home staff, figuring out system stability and accessibility issues and keeping teams sane. Meanwhile, you’re overwhelmed and trying to manage the uncertainty of what each day brings both at work and at home. We know it’s not easy.
As the leader in support, service, and guidance to contact centers, we’re here to help.