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How to Prevent Agents from Losing Their Focus on Customer Service

By Erica Marois | Published: October 05, 2018 | Comments

This week in honor of Customer Service Week, Jeff Toister was our guest host for #ICMIchat. The topic: How do you keep your agents' service skills sharp?

Our attendees shared tons of valuable insight, and you can find a full recap here.

In this video, we share some of the best answers to this question: How can we prevent agents from losing focus on customer service?

Watch this short recap for quick tips!

Erica Strother headshot

Erica Marois is the Content Manager at ICMI. She manages ICMI’s robust network of community contributors, hosts ICMI’s weekly tweet chats (#ICMIchat), manages the Global Contact Center Awards program and produces content initiatives like the Contact Center Insider weekly newsletter. Follow Erica on Twitter (@EricaMarois) and join her each Tuesday at 1pm ET for #ICMIchat.

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