By
Erica Marois
| Published: October 05, 2018
| Comments
This week in honor of Customer Service Week, Jeff Toister was our guest host for #ICMIchat. The topic: How do you keep your agents' service skills sharp?
Our attendees shared tons of valuable insight, and you can find a full recap here.
In this video, we share some of the best answers to this question: How can we prevent agents from losing focus on customer service?
Watch this short recap for quick tips!