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How to Prevent Agents from Losing Their Focus on Customer Service

By Erica Marois | Date Published: October 05, 2018 - Last Updated December 03, 2018 | Comments

This week in honor of Customer Service Week, Jeff Toister was our guest host for #ICMIchat. The topic: How do you keep your agents' service skills sharp?

Our attendees shared tons of valuable insight, and you can find a full recap here.

In this video, we share some of the best answers to this question: How can we prevent agents from losing focus on customer service?

Watch this short recap for quick tips!

Erica Strother headshot
A passionate connector of people, Erica Marois is a customer and employee experience enthusiast who loves helping others find unique solutions to their biggest challenges. She has 12+ years of experience in content creation and community building and volunteers as a facilitator for CX Accelerator. A content marketing specialist with 8x8, Erica works from home in Richmond, VA, where she lives with her husband and their lab-mix, Quinn. Outside of work, she loves cooking, traveling, and reading.
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