How to Prevent Agents from Losing Their Focus on Customer Service

These are extraordinary times, and we, the ICMI team, want to offer a helping hand.

Many contact center professionals are on the front lines of this crisis – handling customer contacts with life changing urgency, managing work-from-home staff, figuring out system stability and accessibility issues and keeping teams sane. Meanwhile, you’re overwhelmed and trying to manage the uncertainty of what each day brings both at work and at home. We know it’s not easy.

As the leader in support, service, and guidance to contact centers, we’re here to help.