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How to Prevent Agents from Losing Their Focus on Customer Service

By Erica Marois | Date Published: October 05, 2018 - Last Updated December 03, 2018 | Comments

This week in honor of Customer Service Week, Jeff Toister was our guest host for #ICMIchat. The topic: How do you keep your agents' service skills sharp?

Our attendees shared tons of valuable insight, and you can find a full recap here.

In this video, we share some of the best answers to this question: How can we prevent agents from losing focus on customer service?

Watch this short recap for quick tips!

Erica Marois, Sr. Manager, Content and Community, ICMI
As the Senior Manager for Content and Community at ICMI, Erica creates content and experiences that empower contact center professionals to deliver better service. She brings over 15 years of content and community management experience to ICMI and a passion for storyteller. Erica is a connector of people – in any medium – and loves bringing contact center leaders together to solve problems. Want to get more involved in the ICMI community? Reach out to Erica via email: [email protected]
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