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How to Prevent Agents from Losing Their Focus on Customer Service

This week in honor of Customer Service Week, Jeff Toister was our guest host for #ICMIchat. The topic: How do you keep your agents' service skills sharp?

Our attendees shared tons of valuable insight, and you can find a full recap here.

In this video, we share some of the best answers to this question: How can we prevent agents from losing focus on customer service?

Watch this short recap for quick tips!