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How to Change Your Contact Center Culture

By Erica Marois | Date Published: September 21, 2018 - Last Updated December 03, 2018 | Comments

Earlier this week, ICMI Contact Center speaker Matt Beckwith hosted an #ICMIchat all about culture. Wondering how to change the culture in your contact center? Watch this video for a few quick tips, then join Matt on November 13 for session 404: How to Scale Your Culture as Your Contact Center grows. Register here.

Erica Strother headshot
A passionate connector of people, Erica Marois is a customer and employee experience enthusiast who loves helping others find unique solutions to their biggest challenges. She has 12+ years of experience in content creation and community building and volunteers as a facilitator for CX Accelerator. A content marketing specialist with 8x8, Erica works from home in Richmond, VA, where she lives with her husband and their lab-mix, Quinn. Outside of work, she loves cooking, traveling, and reading.
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