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Characteristics of Great CX Leaders

By Erica Marois | Date Published: November 07, 2018 - Last Updated September 08, 2020 | Comments

Spotlight on Strategy: Join us at ICMI Contact Center Connections from October 28-30 in Chicago where we'll honor our 2019 Customer Experience Movers & Shakers.  

In 2018, ICMI released its first list of Customer Experience (CX) Movers & Shakers. This fall, we'll celebrate the 2019 honorees at ICMI Contact Center Connections. We asked #ICMIchat participants to share the characteristics they've noticed in their own CX heroes. Here are a few of the answers.

Erica Marois, Sr. Manager, Content and Community, ICMI
As the Senior Manager for Content and Community at ICMI, Erica creates content and experiences that empower contact center professionals to deliver better service. She brings over 15 years of content and community management experience to ICMI and a passion for storyteller. Erica is a connector of people – in any medium – and loves bringing contact center leaders together to solve problems. Want to get more involved in the ICMI community? Reach out to Erica via email: [email protected]
Topics: Career Development

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