Date Published: February 15, 2018 - Last Updated 5 Years, 7 Days, 8 Hours, 16 Minutes ago
According to ICMI research, training is a top challenge for members of the contact center community. Many teams struggle to find the time and budget for effective training and making sessions fun and engaging can be an even bigger challenge. Looking for some new ideas? Here are seven suggestions from the latest #ICMIchat.