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7 Ways to Make Contact Center Training More Fun

By Erica Marois | Date Published: February 15, 2018 - Last Updated September 14, 2018 | Comments

According to ICMI research, training is a top challenge for members of the contact center community. Many teams struggle to find the time and budget for effective training and making sessions fun and engaging can be an even bigger challenge. Looking for some new ideas? Here are seven suggestions from the latest #ICMIchat.

Erica Marois, Sr. Manager, Content and Community, ICMI
As the Senior Manager for Content and Community at ICMI, Erica creates content and experiences that empower contact center professionals to deliver better service. She brings over 15 years of content and community management experience to ICMI and a passion for storyteller. Erica is a connector of people – in any medium – and loves bringing contact center leaders together to solve problems. Want to get more involved in the ICMI community? Reach out to Erica via email: [email protected]
Topics: Career Development, Coaching And Quality Management, Culture And Engagement

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