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7 Ways to Make Contact Center Training More Fun

By Erica Marois | Date Published: February 15, 2018 - Last Updated 5 Years, 7 Days, 8 Hours, 16 Minutes ago | Comments

According to ICMI research, training is a top challenge for members of the contact center community. Many teams struggle to find the time and budget for effective training and making sessions fun and engaging can be an even bigger challenge. Looking for some new ideas? Here are seven suggestions from the latest #ICMIchat.

Erica Strother headshot
A passionate connector of people, Erica Marois is a customer and employee experience enthusiast who loves helping others find unique solutions to their biggest challenges. She has 12+ years of experience in content creation and community building and volunteers as a facilitator for CX Accelerator. A content marketing specialist with 8x8, Erica works from home in Richmond, VA, where she lives with her husband and their lab-mix, Quinn. Outside of work, she loves cooking, traveling, and reading.
Topics: Career Development, Coaching And Quality Management, Culture And Engagement

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