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Established as an official celebration in 1992, Customer Service Week takes place during the first week of October. It's the perfect time to reflect, celebrate, and reaffirm a commitment to the customer experience, while also honoring the frontline professionals. Is your team planning to mark the occasion?
Last week, three ICMI Global Contact Center Award winners joined us for a webinar and shared their thoughts on the keys to planning a successful celebration. In the video below, we've compiled seven of their best ideas. Watch the quick clip for inspiration you can use to plan activities that will engage your whole team.
Looking for more advice? Watch the on-demand webinar, and be sure to check out the free resources available on our Customer Service Week page.
Erica Marois is the Content Manager at ICMI. She manages ICMI’s robust network of community contributors, hosts ICMI’s weekly tweet chats (#ICMIchat), manages the Global Contact Center Awards program and produces content initiatives like the Contact Center Insider weekly newsletter. Follow Erica on Twitter (@EricaMarois) and join her each Tuesday at 1pm ET for #ICMIchat.
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