ICMI is part of the Informa Tech Division of Informa PLC

This site is operated by a business or businesses owned by Informa PLC and all copyright resides with them. Informa PLC's registered office is 5 Howick Place, London SW1P 1WG. Registered in England and Wales. Number 8860726.


7 Tips for Creating an Effective Contact Center Mission Statement

Does your contact center have a mission statement? Without a common purpose, it's difficult to keep employees engaged, customers satisfied, and the business running smoothly. Here are seven tips you can use to create or refine an effective mission statement for your team.

If you're looking for more ways to boost engagement and performance, join us at ICMI Contact Center Expo, this May 21-24 in Orlando, FL. Be sure to check out the "Boost Your Culture" learning track.