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Does your contact center have a mission statement? Without a common purpose, it's difficult to keep employees engaged, customers satisfied, and the business running smoothly. Here are seven tips you can use to create or refine an effective mission statement for your team.
If you're looking for more ways to boost engagement and performance, join us at ICMI Contact Center Expo, this May 21-24 in Orlando, FL. Be sure to check out the "Boost Your Culture" learning track.
Erica Marois is the Content Manager at ICMI. She manages ICMI’s robust network of community contributors, hosts ICMI’s weekly tweet chats (#ICMIchat), manages the Global Contact Center Awards program and produces content initiatives like the Contact Center Insider weekly newsletter. Follow Erica on Twitter (@EricaMarois) and join her each Tuesday at 1pm ET for #ICMIchat.
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