ICMI is part of the Informa Tech Division of Informa PLC

This site is operated by a business or businesses owned by Informa PLC and all copyright resides with them. Informa PLC's registered office is 5 Howick Place, London SW1P 1WG. Registered in England and Wales. Number 8860726.


7 Practical and Actionable Ways to Collect Customer Feedback

During a recent #ICMIchat on corporate buzzwords, we discussed the term "Voice of the Customer." What does that term really mean for the contact center? What are the best ways to collect customer feedback, and use it to improve? Watch this quick video for tips and ideas from the #ICMIchat community.

Want more? You'll find a full recap here.