TechTarget and Informa Tech’s Digital Business Combine.

Together, we power an unparalleled network of 220+ online properties covering 10,000+ granular topics, serving an audience of 50+ million professionals with original, objective content from trusted sources. We help you gain critical insights and make more informed decisions across your business priorities.

ICMI
Advertisement

7 Practical and Actionable Ways to Collect Customer Feedback

By Erica Marois | Date Published: October 12, 2018 - Last Updated December 03, 2018 | Comments

During a recent #ICMIchat on corporate buzzwords, we discussed the term "Voice of the Customer." What does that term really mean for the contact center? What are the best ways to collect customer feedback, and use it to improve? Watch this quick video for tips and ideas from the #ICMIchat community.

Want more? You'll find a full recap here.

Erica Marois, Sr. Manager, Content and Community, ICMI
As the Senior Manager for Content and Community at ICMI, Erica creates content and experiences that empower contact center professionals to deliver better service. She brings over 15 years of content and community management experience to ICMI and a passion for storyteller. Erica is a connector of people – in any medium – and loves bringing contact center leaders together to solve problems. Want to get more involved in the ICMI community? Reach out to Erica via email: [email protected]
Topics:

More from Erica Marois

Subscribe now to ICMI Contact Center Insider!