ICMI is part of the Informa Tech Division of Informa PLC

This site is operated by a business or businesses owned by Informa PLC and all copyright resides with them. Informa PLC's registered office is 5 Howick Place, London SW1P 1WG. Registered in England and Wales. Number 8860726.

ICMI
Advertisement

7 Practical and Actionable Ways to Collect Customer Feedback

By Erica Marois | Date Published: October 12, 2018 - Last Updated December 03, 2018 | Comments

During a recent #ICMIchat on corporate buzzwords, we discussed the term "Voice of the Customer." What does that term really mean for the contact center? What are the best ways to collect customer feedback, and use it to improve? Watch this quick video for tips and ideas from the #ICMIchat community.

Want more? You'll find a full recap here.

Erica Strother headshot
A passionate connector of people, Erica Marois is a customer and employee experience enthusiast who loves helping others find unique solutions to their biggest challenges. She has 12+ years of experience in content creation and community building and volunteers as a facilitator for CX Accelerator. A content marketing specialist with 8x8, Erica works from home in Richmond, VA, where she lives with her husband and their lab-mix, Quinn. Outside of work, she loves cooking, traveling, and reading.
Topics:

More from Erica Marois

Subscribe now to ICMI Contact Center Insider!