Date Published: October 12, 2018 - Last Updated 5 Years, 2 Days, 15 Hours, 1 Minute ago
During a recent #ICMIchat on corporate buzzwords, we discussed the term "Voice of the Customer." What does that term really mean for the contact center? What are the best ways to collect customer feedback, and use it to improve? Watch this quick video for tips and ideas from the #ICMIchat community.