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7 Practical and Actionable Ways to Collect Customer Feedback

By Erica Marois | Published: October 12, 2018 | Comments

During a recent #ICMIchat on corporate buzzwords, we discussed the term "Voice of the Customer." What does that term really mean for the contact center? What are the best ways to collect customer feedback, and use it to improve? Watch this quick video for tips and ideas from the #ICMIchat community.

Want more? You'll find a full recap here.

Erica Strother headshot
A passionate connector of people, Erica Marois is a customer and employee experience enthusiast who loves helping others find unique solutions to their biggest challenges. She has 12+ years of experience in content creation and community building and volunteers as a facilitator for CX Accelerator. A content marketing specialist with 8x8, Erica works from home in Richmond, VA, where she lives with her husband and their lab-mix, Quinn. Outside of work, she loves cooking, traveling, and reading.
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