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6 Ways to Include the Whole Company During Customer Service Week

By Erica Marois | Date Published: August 24, 2018 - Last Updated December 03, 2018 | Comments

Taking place the first week of October, Customer Service Week has become a popular celebration for contact centers across the country. The festivities don't have to stay confined to the contact center, though. In fact, Customer Service Week is the perfect time to bring everyone together. In this #ICMIchat recap video, community members share six ways you can help other departments get in on the action.

Looking for more advice? Check out a full chat recap, or head to our Customer Service Week page.

Erica Marois, Sr. Manager, Content and Community, ICMI
As the Senior Manager for Content and Community at ICMI, Erica creates content and experiences that empower contact center professionals to deliver better service. She brings over 15 years of content and community management experience to ICMI and a passion for storyteller. Erica is a connector of people – in any medium – and loves bringing contact center leaders together to solve problems. Want to get more involved in the ICMI community? Reach out to Erica via email: [email protected]
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