Published: June 01, 2018 | Comments
Mistakes are inevitable, but in today's experience economy, the stakes are high. One bad customer experience can result in lost revenue, negative publicity, and irreparable damage to your reputation. So, what's the best way to move forward after something goes wrong? In this short video, #ICMIchat participants share a few quick tips for rebuilding trust after a service failure. For a full recap of the conversation, head to our Wakelet page.