ICMI is part of the Informa Tech Division of Informa PLC
This site is operated by a business or businesses owned by Informa PLC and all copyright resides with them. Informa PLC's registered office is 5 Howick Place, London SW1P 1WG. Registered in England and Wales. Number 8860726.
Mistakes are inevitable, but in today's experience economy, the stakes are high. One bad customer experience can result in lost revenue, negative publicity, and irreparable damage to your reputation. So, what's the best way to move forward after something goes wrong? In this short video, #ICMIchat participants share a few quick tips for rebuilding trust after a service failure. For a full recap of the conversation, head to our Wakelet page.
Erica Marois is the Content Manager at ICMI. She manages ICMI’s robust network of community contributors, hosts ICMI’s weekly tweet chats (#ICMIchat), manages the Global Contact Center Awards program and produces content initiatives like the Contact Center Insider weekly newsletter. Follow Erica on Twitter (@EricaMarois) and join her each Tuesday at 1pm ET for #ICMIchat.
Please sign in to leave a comment. If you don't have an account you can register for free here.
Forgot username or password?