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6 Tips for Rebuilding Trust After a Service Failure

By Erica Marois | Date Published: June 01, 2018 - Last Updated December 03, 2018 | Comments

Mistakes are inevitable, but in today's experience economy, the stakes are high. One bad customer experience can result in lost revenue, negative publicity, and irreparable damage to your reputation. So, what's the best way to move forward after something goes wrong? In this short video, #ICMIchat participants share a few quick tips for rebuilding trust after a service failure. For a full recap of the conversation, head to our Wakelet page.

Erica Marois, Sr. Manager, Content and Community, ICMI
As the Senior Manager for Content and Community at ICMI, Erica creates content and experiences that empower contact center professionals to deliver better service. She brings over 15 years of content and community management experience to ICMI and a passion for storyteller. Erica is a connector of people – in any medium – and loves bringing contact center leaders together to solve problems. Want to get more involved in the ICMI community? Reach out to Erica via email: [email protected]
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