Date Published: April 27, 2018 - Last Updated 4 Years, 361 Days, 13 Hours, 54 Minutes ago
A 2015 ICMI study revealed that 86 percent of contact centers don't fully empower their agents. Is your contact center part of the majority? Here's a bit of advice from the #ICMIchat community. For even more advice, and a full chat recap, check out this transcript.