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5 Ways to Empower Contact Center Agents

A 2015 ICMI study revealed that 86 percent of contact centers don't fully empower their agents. Is your contact center part of the majority? Here's a bit of advice from the #ICMIchat community.  For even more advice, and a full chat recap, check out this transcript.

Bonus: Join Jeff Toister for session 402 at ICMI Contact Center Expo!