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Customers expect courteous service when they reach out to a business for help. Unfortunately, some contact center policies unintentionally cause the opposite to happen. Here are 11 ways to deliver more courteous service.
Do you have any advice to add? Leave your tips in the comments!
Erica Marois is the Content Manager at ICMI. She manages ICMI’s robust network of community contributors, hosts ICMI’s weekly tweet chats (#ICMIchat), manages the Global Contact Center Awards program and produces content initiatives like the Contact Center Insider weekly newsletter. Follow Erica on Twitter (@EricaMarois) and join her each Tuesday at 1pm ET for #ICMIchat.
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