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Ways to Show Customers You Care

By Erica Marois | Date Published: February 17, 2017 - Last Updated August 22, 2018 | Comments

Rose are red. Violets are blue. We love our customers, how about you?

In honor of Valentine's Day, our #ICMIchat community spent some time brainstorming ways to show customers appreciation. What do customers really want and how can you speak their love language? Whether it's through social media, a customer rewards program, or a simple personalized experience, the possibilities are endless! View the recap below to see how other customer service leaders show customers they care.

Join us next week for a conversation that will teach you how to retain the rockstars are your team! Contact Center Expo & Conference Speaker Jenny Dempsey will be our guest host and the conversation kicks off at 1:00 EST. Just follow and use the hashtag #ICMIchat to participate!

Erica Marois, Sr. Manager, Content and Community, ICMI
As the Senior Manager for Content and Community at ICMI, Erica creates content and experiences that empower contact center professionals to deliver better service. She brings over 15 years of content and community management experience to ICMI and a passion for storyteller. Erica is a connector of people – in any medium – and loves bringing contact center leaders together to solve problems. Want to get more involved in the ICMI community? Reach out to Erica via email: [email protected]
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