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Rose are red. Violets are blue. We love our customers, how about you?
In honor of Valentine's Day, our #ICMIchat community spent some time brainstorming ways to show customers appreciation. What do customers really want and how can you speak their love language? Whether it's through social media, a customer rewards program, or a simple personalized experience, the possibilities are endless! View the recap below to see how other customer service leaders show customers they care.
Join us next week for a conversation that will teach you how to retain the rockstars are your team! Contact Center Expo & Conference Speaker Jenny Dempsey will be our guest host and the conversation kicks off at 1:00 EST. Just follow and use the hashtag #ICMIchat to participate!
Erica Marois is the Content Manager at ICMI. She manages ICMI’s robust network of community contributors, hosts ICMI’s weekly tweet chats (#ICMIchat), manages the Global Contact Center Awards program and produces content initiatives like the Contact Center Insider weekly newsletter. Follow Erica on Twitter (@EricaMarois) and join her each Tuesday at 1pm ET for #ICMIchat.
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