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Are you annoying your customers? Our #ICMIchat community shared their biggest customer service pet peeves. Find out which ones made the top 10 list.
Looking for ways to banish the bad habits? Read through the full chat recap for tips! Better yet, join us this September at Contact Center Demo. This workshop will get you well on your way to improving the customer experience.
Erica Marois is the Content Manager at ICMI. She manages ICMI’s robust network of community contributors, hosts ICMI’s weekly tweet chats (#ICMIchat), manages the Global Contact Center Awards program and produces content initiatives like the Contact Center Insider weekly newsletter. Follow Erica on Twitter (@EricaMarois) and join her each Tuesday at 1pm ET for #ICMIchat.
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