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Employee retention is a top priority for most industries, but retaining top performers in the contact center is especially challenging. Looking for ways to keep the rockstars on your team? Look no further!
ICMI Contact Center Expo & Conference speaker Jenny Dempsey was the guest host for our latest #ICMIchat. She'll be sharing tips for employee engagement and retention in her conference session, but you can find some inspiration in the slideshow recap below. Click through to see which tips and tricks work best for other contact center leaders!
Erica Marois is the Content Manager at ICMI. She manages ICMI’s robust network of community contributors, hosts ICMI’s weekly tweet chats (#ICMIchat), manages the Global Contact Center Awards program and produces content initiatives like the Contact Center Insider weekly newsletter. Follow Erica on Twitter (@EricaMarois) and join her each Tuesday at 1pm ET for #ICMIchat.
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