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How to Have More Meaningful Coaching Conversations

By Erica Marois | Published: December 22, 2017 | Comments

Effective coaching is critical to the success of any team. But in a contact center environment, time is often short and burnt out agents can sometimes feel defensive. If you're looking for a few ways to improve the value of your coaching sessions, our #ICMIchat participants have a few tips.

Erica Strother headshot

Erica Marois is the Content Manager at ICMI. She manages ICMI’s robust network of community contributors, hosts ICMI’s weekly tweet chats (#ICMIchat), manages the Global Contact Center Awards program and produces content initiatives like the Contact Center Insider weekly newsletter. Follow Erica on Twitter (@EricaMarois) and join her each Tuesday at 1pm ET for #ICMIchat.

Topics: Coaching And Quality Management

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