Chat with us, powered by LiveChat How to Have More Meaningful Coaching Conversations

ICMI is part of the Informa Tech Division of Informa PLC

This site is operated by a business or businesses owned by Informa PLC and all copyright resides with them. Informa PLC's registered office is 5 Howick Place, London SW1P 1WG. Registered in England and Wales. Number 8860726.

Advertisement

How to Have More Meaningful Coaching Conversations

Effective coaching is critical to the success of any team. But in a contact center environment, time is often short and burnt out agents can sometimes feel defensive. If you're looking for a few ways to improve the value of your coaching sessions, our #ICMIchat participants have a few tips.