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Data, data, data. There's no shortage of reporting in the contact center, but what's the best way to use all that information? What's the best way to collect customer feedback, how do you act on that feedback, and how do you get agents involved?
Our #ICMIchat community has a few tips to share! Watch the video below for advice you can use. Want more? You can find a full recap here.
Join us next week (Tuesday, 1pm ET) for a chat about capturing and acting on employee engagement data. As always, just follow and use the hashtag #ICMIchat to participate.
Erica Marois is the Content Manager at ICMI. She manages ICMI’s robust network of community contributors, hosts ICMI’s weekly tweet chats (#ICMIchat), manages the Global Contact Center Awards program and produces content initiatives like the Contact Center Insider weekly newsletter. Follow Erica on Twitter (@EricaMarois) and join her each Tuesday at 1pm ET for #ICMIchat.
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