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How to Collect and Respond to VOC Data

Data, data, data. There's no shortage of reporting in the contact center, but what's the best way to use all that information? What's the best way to collect customer feedback, how do you act on that feedback, and how do you get agents involved?

Our #ICMIchat community has a few tips to share! Watch the video below for advice you can use. Want more? You can find a full recap here. 

Join us next week (Tuesday, 1pm ET) for a chat about capturing and acting on employee engagement data. As always, just follow and use the hashtag #ICMIchat to participate.