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How to Collect and Respond to CSAT Data

By Erica Marois | Date Published: June 08, 2017 - Last Updated September 25, 2018 | Comments

Do you know what your customers really think about your service? How does your team measure and improve CSAT? How do you get more customers to offer their honest feedback? These are a few of the questions we covered during #ICMIchat this week and here are a few of the top responses. Use these tips to improve the way you collect and act upon CSAT data!

Check out the full transcript from the chat here, and make plans to join the conversation next time! We chat every Tuesday at 1:00 ET. Just follow and use the hashtag (#ICMIchat) to participate.

Erica Marois, Sr. Manager, Content and Community, ICMI
As the Senior Manager for Content and Community at ICMI, Erica creates content and experiences that empower contact center professionals to deliver better service. She brings over 15 years of content and community management experience to ICMI and a passion for storyteller. Erica is a connector of people – in any medium – and loves bringing contact center leaders together to solve problems. Want to get more involved in the ICMI community? Reach out to Erica via email: [email protected]
Topics: CSAT

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