Date Published: June 08, 2017 - Last Updated 5 Years, 71 Days, 16 Hours, 57 Minutes ago
Do you know what your customers really think about your service? How does your team measure and improve CSAT? How do you get more customers to offer their honest feedback? These are a few of the questions we covered during #ICMIchat this week and here are a few of the top responses. Use these tips to improve the way you collect and act upon CSAT data!