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How to Collect and Respond to CSAT Data

Do you know what your customers really think about your service? How does your team measure and improve CSAT? How do you get more customers to offer their honest feedback? These are a few of the questions we covered during #ICMIchat this week and here are a few of the top responses. Use these tips to improve the way you collect and act upon CSAT data!

Check out the full transcript from the chat here, and make plans to join the conversation next time! We chat every Tuesday at 1:00 ET. Just follow and use the hashtag (#ICMIchat) to participate.


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