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How to Collect and Respond to CSAT Data

By Erica Marois | Date Published: June 08, 2017 - Last Updated 5 Years, 71 Days, 16 Hours, 57 Minutes ago | Comments

Do you know what your customers really think about your service? How does your team measure and improve CSAT? How do you get more customers to offer their honest feedback? These are a few of the questions we covered during #ICMIchat this week and here are a few of the top responses. Use these tips to improve the way you collect and act upon CSAT data!

Check out the full transcript from the chat here, and make plans to join the conversation next time! We chat every Tuesday at 1:00 ET. Just follow and use the hashtag (#ICMIchat) to participate.

Erica Strother headshot
A passionate connector of people, Erica Marois is a customer and employee experience enthusiast who loves helping others find unique solutions to their biggest challenges. She has 12+ years of experience in content creation and community building and volunteers as a facilitator for CX Accelerator. A content marketing specialist with 8x8, Erica works from home in Richmond, VA, where she lives with her husband and their lab-mix, Quinn. Outside of work, she loves cooking, traveling, and reading.
Topics: CSAT

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