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Do you know what your customers really think about your service? How does your team measure and improve CSAT? How do you get more customers to offer their honest feedback? These are a few of the questions we covered during #ICMIchat this week and here are a few of the top responses. Use these tips to improve the way you collect and act upon CSAT data!
Check out the full transcript from the chat here, and make plans to join the conversation next time! We chat every Tuesday at 1:00 ET. Just follow and use the hashtag (#ICMIchat) to participate.
Erica Marois is the Content Manager at ICMI. She manages ICMI’s robust network of community contributors, hosts ICMI’s weekly tweet chats (#ICMIchat), manages the Global Contact Center Awards program and produces content initiatives like the Contact Center Insider weekly newsletter. Follow Erica on Twitter (@EricaMarois) and join her each Tuesday at 1pm ET for #ICMIchat.
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