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Tragedies like the shooting in Las Vegas and the California fires– which came on the heels of the tremendous destruction caused by the hurricanes in Texas, Florida, Puerto Rico and the Virgin Islands – remind us of how fortunate we are and how we must stand up to serve one another.
As many of ICMI's community members work to move forward, we asked #ICMIchat participants to share words of advice and encouragement.
Want to add your voice, or find other ways to give back? We've compiled some resources here.
Erica Marois is the Content Manager at ICMI. She manages ICMI’s robust network of community contributors, hosts ICMI’s weekly tweet chats (#ICMIchat), manages the Global Contact Center Awards program and produces content initiatives like the Contact Center Insider weekly newsletter. Follow Erica on Twitter (@EricaMarois) and join her each Tuesday at 1pm ET for #ICMIchat.
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