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Crisis Management Advice for Contact Center Leaders

By Erica Marois | Date Published: October 12, 2017 - Last Updated September 25, 2018 | Comments

Tragedies like the shooting in Las Vegas and the California fires– which came on the heels of the tremendous destruction caused by the hurricanes in Texas, Florida, Puerto Rico and the Virgin Islands – remind us of how fortunate we are and how we must stand up to serve one another.

As many of ICMI's community members work to move forward, we asked #ICMIchat participants to share words of advice and encouragement.

Want to add your voice, or find other ways to give back? We've compiled some resources here.

Erica Marois, Sr. Manager, Content and Community, ICMI
As the Senior Manager for Content and Community at ICMI, Erica creates content and experiences that empower contact center professionals to deliver better service. She brings over 15 years of content and community management experience to ICMI and a passion for storyteller. Erica is a connector of people – in any medium – and loves bringing contact center leaders together to solve problems. Want to get more involved in the ICMI community? Reach out to Erica via email: [email protected]
Topics: Site Planning And Design, Strategy

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