Chat with us, powered by LiveChat Answers to Four of Your Burning Contact Center Questions

ICMI is part of the Informa Tech Division of Informa PLC

This site is operated by a business or businesses owned by Informa PLC and all copyright resides with them. Informa PLC's registered office is 5 Howick Place, London SW1P 1WG. Registered in England and Wales. Number 8860726.


Answers to Four of Your Burning Contact Center Questions

During November, the #ICMIchat community is tackling some of the most-asked contact center questions of 2017. We analyzed the top questions from, and we're discussing them all--from metrics to training, and everything in between.

In this video, we've compiled the top three answers to four of those questions:

  • How can you provide agents with scripts/templates that don’t sound robotic?
  • As companies like Amazon continue to shape customer expectations, what are practical ways the contact center can respond?
  • What’s one interview question hiring managers should ask potential contact center agents?
  • What’s the staff to supervisor rate in your contact center? What have you found works best?

For a full recap of this week's conversation, head over to our chat recap. Join us next week at 1:00 ET as we continue the discussion. Just follow and use our hashtag to participate: #ICMIchat.