Published: June 04, 2017 | Comments
Quality management and coaching are paramount to driving improvement in the contact center, but what's the best approach? To score or not to score? What's the most effective way to involve agents in the process? These are just a few of the questions #ICMIchat participants answered. Watch this video for nine quick tips!
Be part of the conversation next time. We chat every Tuesday at 1:00 ET!