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When was the last time you looked forward to calling customer service?
For many customers, having to call a business for help brings on a sense of dread. Why is that? #ICMIchat participants recently shared seven reasons.
What about you? What makes you dread calling a contact center? Leave your answer in the comments!
Erica Marois is the Content Manager at ICMI. She manages ICMI’s robust network of community contributors, hosts ICMI’s weekly tweet chats (#ICMIchat), manages the Global Contact Center Awards program and produces content initiatives like the Contact Center Insider weekly newsletter. Follow Erica on Twitter (@EricaMarois) and join her each Tuesday at 1pm ET for #ICMIchat.
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