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7 Reasons Why Customers Dread Calling Your Company

By Erica Marois | Date Published: November 02, 2017 - Last Updated September 25, 2018 | Comments

When was the last time you looked forward to calling customer service?

For many customers, having to call a business for help brings on a sense of dread. Why is that? #ICMIchat participants recently shared seven reasons.

What about you? What makes you dread calling a contact center? Leave your answer in the comments!

Erica Marois, Sr. Manager, Content and Community, ICMI
As the Senior Manager for Content and Community at ICMI, Erica creates content and experiences that empower contact center professionals to deliver better service. She brings over 15 years of content and community management experience to ICMI and a passion for storyteller. Erica is a connector of people – in any medium – and loves bringing contact center leaders together to solve problems. Want to get more involved in the ICMI community? Reach out to Erica via email: [email protected]
Topics: CES, Customer Journey Mapping

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