TechTarget and Informa Tech’s Digital Business Combine.

Together, we power an unparalleled network of 220+ online properties covering 10,000+ granular topics, serving an audience of 50+ million professionals with original, objective content from trusted sources. We help you gain critical insights and make more informed decisions across your business priorities.

ICMI
Advertisement

7 Reasons to Add New Service Channels in 2018

By Erica Marois | Date Published: July 27, 2017 - Last Updated September 25, 2018 | Comments

It's budget time. Are you planning to add new service channels to the mix in 2018? Life in the contact center is only growing more complex, and customer expectations are on the rise. Looking for a way to better serve your customers, drive efficiency, and increase sales? It might be time to implement a new service channel. Watch this 90-second clip for seven quick success stories!

Looking for even more case studies? Want to network with other contact center leaders who've successfully implemented new channels? Join us this September for ICMI Contact Center Demo. (Watch until the end for an exclusive discount!) 

Erica Marois, Sr. Manager, Content and Community, ICMI
As the Senior Manager for Content and Community at ICMI, Erica creates content and experiences that empower contact center professionals to deliver better service. She brings over 15 years of content and community management experience to ICMI and a passion for storyteller. Erica is a connector of people – in any medium – and loves bringing contact center leaders together to solve problems. Want to get more involved in the ICMI community? Reach out to Erica via email: [email protected]
Topics: Contact Channels, Strategy

More from Erica Marois

Subscribe now to ICMI Contact Center Insider!