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7 Reasons to Add New Service Channels in 2018

By Erica Marois | Date Published: July 27, 2017 - Last Updated September 25, 2018 | Comments

It's budget time. Are you planning to add new service channels to the mix in 2018? Life in the contact center is only growing more complex, and customer expectations are on the rise. Looking for a way to better serve your customers, drive efficiency, and increase sales? It might be time to implement a new service channel. Watch this 90-second clip for seven quick success stories!

Looking for even more case studies? Want to network with other contact center leaders who've successfully implemented new channels? Join us this September for ICMI Contact Center Demo. (Watch until the end for an exclusive discount!) 

Erica Strother headshot
A passionate connector of people, Erica Marois is a customer and employee experience enthusiast who loves helping others find unique solutions to their biggest challenges. She has 12+ years of experience in content creation and community building and volunteers as a facilitator for CX Accelerator. A content marketing specialist with 8x8, Erica works from home in Richmond, VA, where she lives with her husband and their lab-mix, Quinn. Outside of work, she loves cooking, traveling, and reading.
Topics: Contact Channels, Strategy

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