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It's budget time. Are you planning to add new service channels to the mix in 2018? Life in the contact center is only growing more complex, and customer expectations are on the rise. Looking for a way to better serve your customers, drive efficiency, and increase sales? It might be time to implement a new service channel. Watch this 90-second clip for seven quick success stories!
Looking for even more case studies? Want to network with other contact center leaders who've successfully implemented new channels? Join us this September for ICMI Contact Center Demo. (Watch until the end for an exclusive discount!)
Erica Marois is the Content Manager at ICMI. She manages ICMI’s robust network of community contributors, hosts ICMI’s weekly tweet chats (#ICMIchat), manages the Global Contact Center Awards program and produces content initiatives like the Contact Center Insider weekly newsletter. Follow Erica on Twitter (@EricaMarois) and join her each Tuesday at 1pm ET for #ICMIchat.
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