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6 Questions to Ask in Your Next Agent Interview

By Erica Marois | Date Published: August 10, 2017 - Last Updated September 25, 2018 | Comments

Need a few new questions for your next round of candidates? Our latest #ICMIchat was all about contact center hiring and recruiting. Watch this quick video for six unique interview questions. For more tips and tricks, check out a full chat recap here.

Join the conversation next time! We chat every Tuesday at 1:00 ET. Just follow and use our hashtag (#ICMIchat) to participate. 

Erica Marois, Sr. Manager, Content and Community, ICMI
As the Senior Manager for Content and Community at ICMI, Erica creates content and experiences that empower contact center professionals to deliver better service. She brings over 15 years of content and community management experience to ICMI and a passion for storyteller. Erica is a connector of people – in any medium – and loves bringing contact center leaders together to solve problems. Want to get more involved in the ICMI community? Reach out to Erica via email: [email protected]
Topics: Hiring

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