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This week Dan Gingiss, author of Winning at Social Customer Care, joined us for a special #ICMIchat. We talked about what it takes to deliver outstanding social media customer service, and we asked participants to share their wow-worthy experiences. Watch this video to see the top responses!
Feeling inspired? Ready to deliver winning social customer care? Check out a full chat recap here for tons of tips.
And be sure to read Dan's book! You can find a discussion guide here.
Erica Marois is the Content Manager at ICMI. She manages ICMI’s robust network of community contributors, hosts ICMI’s weekly tweet chats (#ICMIchat), manages the Global Contact Center Awards program and produces content initiatives like the Contact Center Insider weekly newsletter. Follow Erica on Twitter (@EricaMarois) and join her each Tuesday at 1pm ET for #ICMIchat.
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