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3 Common Contact Center Myths Debunked

No one uses the phone anymore.

Being a contact center agent is a dead-end, mindless job.

The customer service team is entry-level.

These are just a few of the common misconceptions about life in the contact center. What do contact center employees think about these myths? Our #ICMIchat community shared their thoughts. Watch this video to see three common contact center myths debunked.

Want more? You can find a full chat transcript on Storify.

Join the conversation next time! We chat every Tuesday at 1:00 ET. Just follow and use the #ICMIchat hashtag on Twitter to participate.