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No one uses the phone anymore.
Being a contact center agent is a dead-end, mindless job.
The customer service team is entry-level.
These are just a few of the common misconceptions about life in the contact center. What do contact center employees think about these myths? Our #ICMIchat community shared their thoughts. Watch this video to see three common contact center myths debunked.
Want more? You can find a full chat transcript on Storify.
Join the conversation next time! We chat every Tuesday at 1:00 ET. Just follow and use the #ICMIchat hashtag on Twitter to participate.
Erica Marois is the Content Manager at ICMI. She manages ICMI’s robust network of community contributors, hosts ICMI’s weekly tweet chats (#ICMIchat), manages the Global Contact Center Awards program and produces content initiatives like the Contact Center Insider weekly newsletter. Follow Erica on Twitter (@EricaMarois) and join her each Tuesday at 1pm ET for #ICMIchat.
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