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During the most recent #ICMIchat, we spent some time answering eight questions from small contact center leaders. One of those questions: how can I convince my boss that a mentorship program is worth the effort?
It was unanimous! All of our chat participants agreed that mentoring is more than worth it! If you're pondering developing a program in 2018, here are twelve reasons why you should.
How does your small contact center create growth opportunities? Share what's worked for your team in the comments!
Erica Marois is the Content Manager at ICMI. She manages ICMI’s robust network of community contributors, hosts ICMI’s weekly tweet chats (#ICMIchat), manages the Global Contact Center Awards program and produces content initiatives like the Contact Center Insider weekly newsletter. Follow Erica on Twitter (@EricaMarois) and join her each Tuesday at 1pm ET for #ICMIchat.
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