Published: June 15, 2017 | Comments
According to ICMI research, more than two-thirds of contact center leaders acknowledge that social media is a vital channel for customer support. Despite that realization, less than half of contact centers today formally offer social media customer care.
Adding new support channels to the mix is no easy task! And with the rapid evolution of social media platforms and technology, piloting a social care program can feel even more daunting.
Our #ICMIchat community shared some best practices this week. Here are 10 tips to help you get started. Find a full recap here, or download this free worksheet for even more advice!