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10 Tips for Measuring and Improving Employee Engagement

By Erica Marois | Date Published: March 30, 2017 - Last Updated September 25, 2018 | Comments

According to ICMI research, employee engagement is both a top priority and a top challenge for contact center leaders. In an industry with high stress and even higher turnover, keeping agents happy, healthy, and engaged can feel impossible. Luckily, our friends at #ICMIchat have plenty of advice to share. Their tips will help you both measure employee engagement, and improve it! Watch the video below for ten key takeaways. You can also read a full recap here.

Join us next week (Tuesday at 1:00 ET) as we brainstorm ways to network like a pro! Follow and use our hashtag to participate. 

Erica Strother headshot
A passionate connector of people, Erica Marois is a customer and employee experience enthusiast who loves helping others find unique solutions to their biggest challenges. She has 12+ years of experience in content creation and community building and volunteers as a facilitator for CX Accelerator. A content marketing specialist with 8x8, Erica works from home in Richmond, VA, where she lives with her husband and their lab-mix, Quinn. Outside of work, she loves cooking, traveling, and reading.
Topics: Culture And Engagement

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