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10 Tips for Measuring and Improving Employee Engagement

According to ICMI research, employee engagement is both a top priority and a top challenge for contact center leaders. In an industry with high stress and even higher turnover, keeping agents happy, healthy, and engaged can feel impossible. Luckily, our friends at #ICMIchat have plenty of advice to share. Their tips will help you both measure employee engagement, and improve it! Watch the video below for ten key takeaways. You can also read a full recap here.

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