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10 Tips for Measuring and Improving Employee Engagement

By Erica Marois | Date Published: March 30, 2017 - Last Updated September 25, 2018 | Comments

According to ICMI research, employee engagement is both a top priority and a top challenge for contact center leaders. In an industry with high stress and even higher turnover, keeping agents happy, healthy, and engaged can feel impossible. Luckily, our friends at #ICMIchat have plenty of advice to share. Their tips will help you both measure employee engagement, and improve it! Watch the video below for ten key takeaways. You can also read a full recap here.

Join us next week (Tuesday at 1:00 ET) as we brainstorm ways to network like a pro! Follow and use our hashtag to participate. 

Erica Marois, Sr. Manager, Content and Community, ICMI
As the Senior Manager for Content and Community at ICMI, Erica creates content and experiences that empower contact center professionals to deliver better service. She brings over 15 years of content and community management experience to ICMI and a passion for storyteller. Erica is a connector of people – in any medium – and loves bringing contact center leaders together to solve problems. Want to get more involved in the ICMI community? Reach out to Erica via email: [email protected]
Topics: Culture And Engagement

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