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The Art of Compromise

Note from the editor: Conflict in the contact center can cause tension and stress that not only impacts internal culture, but also harms the customer experience. What can you do this week to foster open and honest communication or strengthen relationships? Take the first step.

CompromiseFind common ground to begin a compromise. It could even lead to a partnership that benefits many. Long time archenemies SeaWorld and the Humane Society have not only found common ground after years of conflict but also have now partnered to create something good. Is there someone you don’t like being around or working with? Take time to get to know them. Sit down over coffee and talk about their life, their beliefs, what makes them tick. Talk. Don’t just shut the door. Talk and listen.

Who are you at odds with? Do you even know why they believe what they do? At least ask. And listen.

More inspirational tips from Dayna Steele:

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