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Hundreds of passionate contact center and customer professionals converged upon Dallas this week for ICMI's Contact Center Demo & Conference. The week began with site tours all over the city, half-day workshops, and an opening reception on the demo hall. Wednesday featured an inspiring opening keynote delivered by Tom Grothues of USAA, plenty of activity on the demo hall, several breakout sessions, and a rocking 80s themed networking party.
On the agenda for the final day: an opening keynote address by Marsha Collier, prize giveaways on the demo floor, many more networking opportunities and sessions, and a closing keynote featuring Dayna Steele.
Our attendees and exhibitors have been sharing their favorite moments using our event hashtag (#CCDemo) and we've compiled some of the highlights here.
Did you join us this week at Contact Center Demo & Conference? Share your favorite moments in the comments below. Couldn't make it this year? Learn more about our upcoming events and make plans to join us next year!
Erica Marois is the Content Manager at ICMI. She manages ICMI’s robust network of community contributors, hosts ICMI’s weekly tweet chats (#ICMIchat), manages the Global Contact Center Awards program and produces content initiatives like the Contact Center Insider weekly newsletter. Follow Erica on Twitter (@EricaMarois) and join her each Tuesday at 1pm ET for #ICMIchat.
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