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They say some of the biggest failures end up becoming the best lessons, right? With that in mind, we wanted to look for lessons in some of the biggest customer service failures. From automation snafus, to overly aggressive sales reps, and even a fast food employee who shot a customer, we covered it all in #ICMIchat this week!
Check out the recap below to find out what your contact center can learn from some of the most public and infamous service failures of the past few years.
Do you have a story to add to the customer service hall of shame? Tell us in the comments below!
Mark your calendar and join us next week (Tuesday, 1pm ET) for another chat. Our topic: Tackling Turnover in the Contact Center. Just follow along on Twitter using #ICMIchat.
Erica Marois is the Content Manager at ICMI. She manages ICMI’s robust network of community contributors, hosts ICMI’s weekly tweet chats (#ICMIchat), manages the Global Contact Center Awards program and produces content initiatives like the Contact Center Insider weekly newsletter. Follow Erica on Twitter (@EricaMarois) and join her each Tuesday at 1pm ET for #ICMIchat.
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