Published: January 14, 2016 | Comments
In such a competitive market, how can contact center leaders attract, recruit, and hire the best talent in 2016? We spent some time this week brainstorming effective contact center hiring strategies. Kevin Hegebarth of HireIQ led the discussion, and more than fifteen industry experts participated. See their advice by catching up on the #ICMIchat recap below. Does your contact center plan to hire this year? Share your ideas, questions and concerns in the comments!
Join us again next week for another live chat with contact center peers. Our topic: Lessons Learned from Customer Service Disasters. I'll be your host and I'd love for you to invite a friend to participate. Just follow along on Twitter using the hashtag #ICMIChat. Our conversations take place every Tuesday at 1pm ET.