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The challenges of small contact center management are unique, which is why we devoted an entire #ICMIchat to discussing those challenges. This slideshow highlights 18 of the top tips our participants shared. Whether your contact center is small or large--or you don't work in a contact center at all--you're sure to find a least a few pieces of advice you can use to maximize the productivity of your team.
Click through the slides to learn:
Want to check out a full transcript from the conversation? Head over to the #ICMIchat forum.
Special thanks to Neal Topf for hosting this week! Want to get in on the action next time? Join us at 1pm on Tuesday, April 5th as we chat about unique ways to improve contact center culture. Just follow and use #ICMIchat on the Twitter platform of your choice.
Erica Marois is the Content Manager at ICMI. She manages ICMI’s robust network of community contributors, hosts ICMI’s weekly tweet chats (#ICMIchat), manages the Global Contact Center Awards program and produces content initiatives like the Contact Center Insider weekly newsletter. Follow Erica on Twitter (@EricaMarois) and join her each Tuesday at 1pm ET for #ICMIchat.
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