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Understanding the voice of the customer is critical to business success. Most companies do a fair job of capturing that voice, but not many know how to act on the data.
What's the best way to both capture and respond to the voice of the customer? This presentation curates some of the best answers our #ICMIchat community shared this week. Add your tips in the comments below!
Join us again next week (Tuesday, 1pm ET) for a discussion on bridging the generational gap in the workplace. Justin Robbins will host the one hour conversation, and all are welcome! Just use and follow the hashtag #ICMIchat to particiapte.
How to Capture & Respond to the Voice of the Customer from Erica Marois
Interested in learning more about using the voice of the customer to improve the customer experience? Join us at Contact Center Demo & Conference! Register by September 9th to save $200 off any pass.
Erica Marois is the Content Manager at ICMI. She manages ICMI’s robust network of community contributors, hosts ICMI’s weekly tweet chats (#ICMIchat), manages the Global Contact Center Awards program and produces content initiatives like the Contact Center Insider weekly newsletter. Follow Erica on Twitter (@EricaMarois) and join her each Tuesday at 1pm ET for #ICMIchat.
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