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What's the purpose of your contact center quality monitoring program? Whether it's for performance management, compliance, or something else entirely, check out this #ICMIchat recap to find out how others in the industry are approaching quality metrics.
How does your contact center approach quality? Share your secrets, tips, and lessons in the comments below, or head over to our forums to start a new discussion.
Join us next Tuesday as we continue to discuss contact center metrics. Next up: efficiency metrics. The conversation kicks off at 1pm ET. Just follow and use the hashtag (#ICMIchat) to join!
Erica Marois is the Content Manager at ICMI. She manages ICMI’s robust network of community contributors, hosts ICMI’s weekly tweet chats (#ICMIchat), manages the Global Contact Center Awards program and produces content initiatives like the Contact Center Insider weekly newsletter. Follow Erica on Twitter (@EricaMarois) and join her each Tuesday at 1pm ET for #ICMIchat.
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