ICMI is part of the Informa Tech Division of Informa PLC
This site is operated by a business or businesses owned by Informa PLC and all copyright resides with them. Informa PLC's registered office is 5 Howick Place, London SW1P 1WG. Registered in England and Wales. Number 8860726.
Successful contact center agents must be patient, empathetic, critical thinkers and problem solvers. They must remain composed during stressful times, and have a heart for serving customers. On top of it all, contact center agents must be productive. With the fast pace of business and the demands of modern customers, the contact center has increasingly lofty efficiency goals. What's the best way to keep agents productive and motivated, without sacrificing quality? Our #ICMIchat community has a few ideas.
In this #ICMIchat recap, participants address the following topics related to employee efficiency:
Click through the presentation for insight from industry practitioners and thought leaders and then share your ideas in the comments below.
Join us again next week (Tuesday, 1pm ET) as we chat about common metrics mistakes. Just follow and use our hashtag (#ICMIchat) to participate.
Erica Marois is the Content Manager at ICMI. She manages ICMI’s robust network of community contributors, hosts ICMI’s weekly tweet chats (#ICMIchat), manages the Global Contact Center Awards program and produces content initiatives like the Contact Center Insider weekly newsletter. Follow Erica on Twitter (@EricaMarois) and join her each Tuesday at 1pm ET for #ICMIchat.
Please sign in to leave a comment. If you don't have an account you can register for free here.
Forgot username or password?