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Consistently delivering experiences that result in highly satisfied customers can be incredibly complicated. When organizations get it right, the positive outcomes are undeniable. When they don't, the impact is detrimental.
How can companies best meet the needs of customers in the modern era of customer service? In this slide show we share Brad Cleveland's list of ten key customer expectations. Click through to evaluate how your company is doing.
After viewing this list, be sure to check out our free on demand webinar--3 Secrets to Customer Experience Success--for additional insight.
Erica Marois is the Content Manager at ICMI. She manages ICMI’s robust network of community contributors, hosts ICMI’s weekly tweet chats (#ICMIchat), manages the Global Contact Center Awards program and produces content initiatives like the Contact Center Insider weekly newsletter. Follow Erica on Twitter (@EricaMarois) and join her each Tuesday at 1pm ET for #ICMIchat.
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