Date Published: May 24, 2016 - Last Updated 5 Years, 190 Days, 59 Minutes ago
Consistently delivering experiences that result in highly satisfied customers can be incredibly complicated. When organizations get it right, the positive outcomes are undeniable. When they don't, the impact is detrimental.
How can companies best meet the needs of customers in the modern era of customer service? In this slide show we share Brad Cleveland's list of ten key customer expectations. Click through to evaluate how your company is doing.