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February is the month of love, and here at ICMI it's all about showing love to contact center agents and the customers they serve. We've been arming you with the resources to create an environment that agents love, and in turn create experiences that customers love.
In the spirit of Valentine's Day and our focus on culture and morale we've developed a fun quiz to determine which company's culture you're crushing on.
My company culture crush: Zappos. Who's yours? Take the short quiz and share your result in the comments.
Happy Valentine's Day from all of us at ICMI!
Erica Marois is the Content Manager at ICMI. She manages ICMI’s robust network of community contributors, hosts ICMI’s weekly tweet chats (#ICMIchat), manages the Global Contact Center Awards program and produces content initiatives like the Contact Center Insider weekly newsletter. Follow Erica on Twitter (@EricaMarois) and join her each Tuesday at 1pm ET for #ICMIchat.
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I got Southwest Airlines! "You have a great sense of humor and value interactions with people. Who says work can't be fun?!" Sounds about right to me!!! :)