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#ICMIchat Recap: What do agents really want?

What do you look for in a great contact center agent? What's on your hiring wish list for 2016? We often stop to consider what we expect from contact center agents, but how often do we think about what agents expect from us?

What's on every contact center agent wish list this year? What are they looking for when applying for a contact center job, and how can you keep them motivated and engaged once they've accepted the position? These are some of the questions we took time to ponder during #ICMIchat this week. Check out the recap below for insight from other contact center professionals, and then share your suggestions in the comments below.

Join us again next week as we prepare for a less stressful 2016! Jodi Beuder will host an #ICMIchat about dealing with stress in the contact center. The conversation kicks off at 1pm EST on Tuesday. Just use your Twitter platform of choice (we like TweetDeck or Twubs) to follow along and participate.