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Today's customers expect service when they want it, where they want it, and how they want it. How does your contact center keep pace?
The globalized economy means companies have customers across every time zone. Staffing for 24/7 service can be a challenge, so how can the contact center best meet those needs? Our #ICMIchat participants this week have some advice!
Check out the recap below for insight on serving customers in every time zone.
Join us again next week (Tuesday, 1pm EST) for a conversation on outsourcing. Just follow along on Twitter using #ICMIchat.
Erica Marois is the Content Manager at ICMI. She manages ICMI’s robust network of community contributors, hosts ICMI’s weekly tweet chats (#ICMIchat), manages the Global Contact Center Awards program and produces content initiatives like the Contact Center Insider weekly newsletter. Follow Erica on Twitter (@EricaMarois) and join her each Tuesday at 1pm ET for #ICMIchat.
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