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#ICMIchat Recap: Reporting on Contact Center Success

By Erica Marois | Date Published: August 13, 2015 - Last Updated August 22, 2018 | Comments

Does your contact center use real-time signage for reporting? It's a topic of debate for many customer service leaders. Jim Mannion outlines the advantages in this article, and our #ICMichat participants weighed in with their opinions this week.

What tools and processes do great contact center leaders need to measure and report on success? And what's the best way to deliver bad news to the team? Justin Robbins led a discussion on these topics and more.  Check out our recap below for advice from the #ICMichat community.

Join us again next week (Tuesday, 1pm EST) as Neal Topf leads a chat about new metrics.  The conversations kicks off at 1pm EST.  Just use your favorite Twitter platform and our hashtag to participate.

Erica Marois, Sr. Manager, Content and Community, ICMI
As the Senior Manager for Content and Community at ICMI, Erica creates content and experiences that empower contact center professionals to deliver better service. She brings over 15 years of content and community management experience to ICMI and a passion for storyteller. Erica is a connector of people – in any medium – and loves bringing contact center leaders together to solve problems. Want to get more involved in the ICMI community? Reach out to Erica via email: [email protected]
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