ICMI is part of the Informa Tech Division of Informa PLC
This site is operated by a business or businesses owned by Informa PLC and all copyright resides with them. Informa PLC's registered office is 5 Howick Place, London SW1P 1WG. Registered in England and Wales. Number 8860726.
Does your contact center use real-time signage for reporting? It's a topic of debate for many customer service leaders. Jim Mannion outlines the advantages in this article, and our #ICMichat participants weighed in with their opinions this week.
What tools and processes do great contact center leaders need to measure and report on success? And what's the best way to deliver bad news to the team? Justin Robbins led a discussion on these topics and more. Check out our recap below for advice from the #ICMichat community.
Join us again next week (Tuesday, 1pm EST) as Neal Topf leads a chat about new metrics. The conversations kicks off at 1pm EST. Just use your favorite Twitter platform and our hashtag to participate.
Erica Marois is the Content Manager at ICMI. She manages ICMI’s robust network of community contributors, hosts ICMI’s weekly tweet chats (#ICMIchat), manages the Global Contact Center Awards program and produces content initiatives like the Contact Center Insider weekly newsletter. Follow Erica on Twitter (@EricaMarois) and join her each Tuesday at 1pm ET for #ICMIchat.
Please sign in to leave a comment. If you don't have an account you can register for free here.
Forgot username or password?