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We're just weeks away from one of the most celebrated weeks in contact centers across the country. Customer Service Week 2015 kicks off on October 5th and we're helping our community prepare.
This week during #ICMIchat contact center leaders, agents, and technology providers gathered to discuss why the occasion is so important and how contact centers can best celebrate. Check out the recap below to learn what other contact centers are doing, and how you can expand the fun and appreciation beyond just one week.
Join us next week as we kick off our month of metrics. The topic for our next chat: Contact Center Metrics 101. Join us Tuesday at 1pm EST to be a part of the conversation. Just follow along on Twitter using #ICMIchat.
Erica Marois is the Content Manager at ICMI. She manages ICMI’s robust network of community contributors, hosts ICMI’s weekly tweet chats (#ICMIchat), manages the Global Contact Center Awards program and produces content initiatives like the Contact Center Insider weekly newsletter. Follow Erica on Twitter (@EricaMarois) and join her each Tuesday at 1pm ET for #ICMIchat.
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