Published: July 09, 2015 | Comments
Outsourcing is often considered a dirty word among customers and contact center leaders alike. Opportunities abound for miscommunication, agent frustration, and customer frustration. But does it have to be that way?
This week during #ICMIchat we examined the challenges and rewards of outsourcing, and discussed ways to ensure a better experience. Check out the recap below for advice from customer service leaders in a variety of industries.
Join us again next week (Tuesday, 1pm EST) as we take a look at global trends in customer experience. Just follow and use #ICMIchat on Twitter to participate in the chat.