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#ICMIchat Recap: Is Multilingual Support Really Necessary?

By Erica Marois | Date Published: July 23, 2015 - Last Updated August 22, 2018 | Comments

How many languages do your customers speak?  Are you able to provide support in each of those languages?

Today it's estimated that more than 7,000 languages are spoken across the globe.  Chances are high that you have customers speaking at least a few of these.  But is it really necessary to provide multilingual support? How much does this impact customer satisfaction? How much does it cost the contact center?

We spent some time on this topic during #ICMIchat this week.  Read the recap below for insight on how other contact centers are handling multilingual support.  Have other advice to share? Leave it in the comments below!

Join us again next week (Tuesday, July 28th at 1pm EST) for a chat about preparing for Customer Service Week.  Bring a friend and come prepared to share fun ideas for boosting morale in the contact center!

Erica Marois, Sr. Manager, Content and Community, ICMI
As the Senior Manager for Content and Community at ICMI, Erica creates content and experiences that empower contact center professionals to deliver better service. She brings over 15 years of content and community management experience to ICMI and a passion for storyteller. Erica is a connector of people – in any medium – and loves bringing contact center leaders together to solve problems. Want to get more involved in the ICMI community? Reach out to Erica via email: [email protected]
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