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How many languages do your customers speak? Are you able to provide support in each of those languages?
Today it's estimated that more than 7,000 languages are spoken across the globe. Chances are high that you have customers speaking at least a few of these. But is it really necessary to provide multilingual support? How much does this impact customer satisfaction? How much does it cost the contact center?
We spent some time on this topic during #ICMIchat this week. Read the recap below for insight on how other contact centers are handling multilingual support. Have other advice to share? Leave it in the comments below!
Join us again next week (Tuesday, July 28th at 1pm EST) for a chat about preparing for Customer Service Week. Bring a friend and come prepared to share fun ideas for boosting morale in the contact center!
Erica Marois is the Content Manager at ICMI. She manages ICMI’s robust network of community contributors, hosts ICMI’s weekly tweet chats (#ICMIchat), manages the Global Contact Center Awards program and produces content initiatives like the Contact Center Insider weekly newsletter. Follow Erica on Twitter (@EricaMarois) and join her each Tuesday at 1pm ET for #ICMIchat.
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