Date Published: June 25, 2015 - Last Updated 5 Years, 36 Days, 10 Hours, 40 Minutes ago
Does your company automate any aspects of service? How does automation make customers feel? Are there opportunities for automated service to benefit both the contact center and the customer? Scroll through the recap below to find out how other contact centers are (or aren't) using automation to enhance the customer experience.
Join us again next week as we chat about serving customers across time zones. The tweet chat begins at 1pm EST each Tuesday. Just follow and use #ICMIchat to participate!