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Hiring and recruiting is challenging for any organization, but it's especially challenging in the small contact center. Juggling shifting priorities, tight schedules, and small budgets is stressful. That's why we decided to devote the final week of our month of hiring to the small contact center.
This week Justin Robbins hosted a spirited discussion on the unique challenges of hiring and recruiting in a small contact center. #ICMIchat participants shared their pain points, joys, and advice. Check out the recap below for actionable insight.
Join us next week as we kick off our month of culture and morale! Jeremy Watkin will lead us in a chat about improving morale in the contact center. The fun starts at 1:00 EST on Tuesday. Just use and follow the hashtag #ICMIchat to participate.
Erica Marois is the Content Manager at ICMI. She manages ICMI’s robust network of community contributors, hosts ICMI’s weekly tweet chats (#ICMIchat), manages the Global Contact Center Awards program and produces content initiatives like the Contact Center Insider weekly newsletter. Follow Erica on Twitter (@EricaMarois) and join her each Tuesday at 1pm ET for #ICMIchat.
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