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#ICMIchat Recap: Hiring Challenges for the Small Contact Center

By Erica Marois | Date Published: January 29, 2015 - Last Updated August 22, 2018 | Comments

Hiring and recruiting is challenging for any organization, but it's especially challenging in the small contact center.  Juggling shifting priorities, tight schedules, and small budgets is stressful.  That's why we decided to devote the final week of our month of hiring to the small contact center.

This week Justin Robbins hosted a spirited discussion on the unique challenges of hiring and recruiting in a small contact center.  #ICMIchat participants shared their pain points, joys, and advice.  Check out the recap below for actionable insight.

Join us next week as we kick off our month of culture and morale!  Jeremy Watkin will lead us in a chat about improving morale in the contact center.  The fun starts at 1:00 EST on Tuesday.  Just use and follow the hashtag #ICMIchat to participate.

Erica Marois, Sr. Manager, Content and Community, ICMI
As the Senior Manager for Content and Community at ICMI, Erica creates content and experiences that empower contact center professionals to deliver better service. She brings over 15 years of content and community management experience to ICMI and a passion for storyteller. Erica is a connector of people – in any medium – and loves bringing contact center leaders together to solve problems. Want to get more involved in the ICMI community? Reach out to Erica via email: [email protected]
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